Cancellation & Refund Policy

Last updated: September 2026

Cancellations

An order can be cancelled for a full refund any time before it is dispatched. Message us on WhatsApp at +91 93639 23269 with your order reference. Once an order has been handed to the courier it cannot be cancelled.

Damaged, leaking or wrong item

If the product arrives damaged, leaking, or is not what you ordered, contact us within 48 hours of delivery with photos of the outer parcel and the product. After we verify, we will send a free replacement or issue a full refund, including any shipping paid.

Change of mind

Because Royal Red is a fish-care consumable, we cannot accept returns of opened bottles for hygiene and safety reasons. Unopened bottles in original, resalable condition may be returned within 7 days of delivery; return shipping in this case is the customer's responsibility, and the refund covers the product price only.

How refunds are made

• Approved refunds are credited to the original payment method via Razorpay.
• Refunds are initiated within 2 working days of approval and typically reflect in your account within 5–7 working days, depending on your bank.
• For payments where money was debited but the order did not confirm, the amount is auto-reversed by your bank, usually within 5–7 working days.

Contact

Sam FH Kingdom, Chennai - 600039 · WhatsApp +91 93639 23269 · samuvelpandian@gmail.com